Our Commitment

Fernwood Events Ltd is dedicated to ensuring the security and protection of the personal information we handle. We are committed to maintaining compliance and consistency with data protection regulations. We have reviewed our responsibilities under the GDPR and have implemented additional processes to meet its requirements. Fernwood Events Ltd is committed to safeguarding the personal information under our responsibility and establishing an effective and purposeful data protection framework that shows an understanding and respect for the new Regulation.

Our Promise

We pledge to keep your data secure and private. We will not sell your data. We will obtain your consent to provide marketing information.

The Law

Your privacy is now legally protected, and we can only use and store personal information if we have a specific reason to do so, including third parties we may engage with.

Information We Collect and Why

1.

Account Information:

This includes the details necessary to create an account on our system, such as your name, address, and contact information. We use your contact information to provide confirmations and information on bookings. In some cases, we may seek your consent to use your contact information for special offers, surveys, updates to our terms, service status, or event-specific information.

2.

Profile Information:

In addition to account information, we may also hold optional profile information, such as dietary needs, access requirements, loyalty cards, or preferred hotel room types. Not providing this information may impact the quality of our service.

3.

Booking History:

We maintain records of previously booked venues and events to improve the service we provide and manage our relationships with venues.

4.

Financial Information:

In most cases, we will need to hold your credit card details to guarantee accommodations and make deposits or prepayments. Alternative payment methods may be chosen upon arrival.

Data Retention

We typically retain account, profile, booking history, and financial information for 7 years from your last booking date. In certain cases, we may retain your details until any financial disputes with venues are resolved.

Marketing

We will contact you to confirm your preference for receiving information of interest. You can reach out to us anytime at enquiry@fernwoodevents.com to opt out of marketing messages.

Lodging a Complaint

Complaints should be submitted in writing to enquiry@fernwoodevents.com. We will acknowledge your complaint within 48 hours and aim to resolve it within a timespan of 10 weeks.

Data Breach

In the event of a data breach or data loss, we will notify you within 72 hours and have processes in place to respond to such events.

BOOKING CONDITIONS

1. We reserve the right to withdraw, cancel, or amend a quotation if it remains unaccepted by you or if the services have not commenced within 14 days from the quotation start date.

Force Majeure Event

In rare cases, a booking may be cancelled due to a "Force Majeure Event," which is beyond either party's control. This includes extreme weather conditions, government actions, war, terrorism, riots, strikes, epidemics, pandemics, and acts of God. In such cases, the regular cancellation policy is void, and no refund will be issued. Neither party will be in breach of the agreement or liable for non-delivery due to a Force Majeure Event.

COVID-19 Cancellations

COVID-19 is not considered a Force Majeure event.